Lead Benefits Analyst

The Lead Benefits Analyst will assist with the strategic development and positioning of benefits and well-being so they are an integral part of PSCU’s total rewards offerings and contribute to the attraction, engagement, and retention of employees. Provide direction to team members and coordinate with insurance providers and third-party administrators in the daily administration of employee benefits including medical, prescription, dental, vision, life, disability, health savings accounts, flexible spending accounts, COBRA, and retirement programs as well as leave of absence administration. Responsible for the timely and accurate completion of compliance activities and audits. Assign tasks, oversee project and task progress, and offer coaching and guidance to team members. Identify and implement process enhancements to provide superior customer experience, output high productivity, and reduce waste and redundancy.

• Under the direction of total rewards leadership, perform data and cost analysis to evaluate benefit offerings, leave of absence strategies, and well-being strategies and make recommendations.
• Oversee the implementation of benefit, leave of absence, and well-being programs in partnership with external vendors and brokers and internal HR, systems, and legal teams.
• Maintain knowledge of benefits, leave of absence, and well-being practices and trends; ensure scalability of service through the establishment and maintenance of knowledge base in assigned areas of responsibility.
• Meet regularly with leaders and team members to ensure leave of absence practices meet the needs of employees and the business.
• Create a variety of written documentation and materials for communication to employees and leaders and draft new or updated policies and any coordinated documentation for the Employee Handbook and other purposes.
• Oversee and review all program materials, website content, and mobile application content to ensure it is accurate, detailed, and further advances employee knowledge and understanding.
• Manage all program communication and education materials to ensure information and training is provided on a regular cadence and meet employee and leadership needs
• Provide guidance and mentorship to team members and ensure tasks are assigned and SLAs are met on time and with high levels of service.
• Research and resolve complex benefits, leave of absence, and vendor issues.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field or equivalent combination of education and experience required.
• Relevant certification (CEBS, CBP, SHRM-CP, PHR) preferred.
• Seven (7) years of experience in benefits administration with at least three (3) years focusing on plan design, compliance, and benefits vendor management required.
• Experience with leave of absence administration required.
• Experience performing data analyses and leading projects or business initiatives required.
• Experience working within a Human Capital Management (HCM) or Human Resources Information System (HRIS) preferred.
• Workday HCM experience preferred.

• Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion, Trust, and Diversity, Equity, & Inclusion
• In-depth knowledge of benefits regulations, including COBRA, HIPAA, ERISA, ACA, Section 125 and other applicable laws
• In-depth knowledge of federal and state leave laws, including FMLA, ADAAA, and other applicable regulations
• Strong leadership skills with ability to handle sensitive issues in a confidential and professional manner
• Effective interpersonal skills with ability to collaborate with employees at all levels of the organization and build and maintain relationships with vendors and consultants
• Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven recommendations
• Ability to communicate effectively in both verbal and written formats and give presentations using various audiovisual support aids
• Ability to balance multiple projects, work in fast-paced environment, and meet deadlines
• Ability to exercise initiative, display detail orientation, and focus on complex and repetitive tasks
• Ability to exercise discretion and independent judgment in making decisions
• Proficiency in word processing and spreadsheet computer software applications